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customer services: your privacy, our policy
About T&W Wines has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website.
Numbers, not names Our web site managers, webholder.com, use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site may use a cookie to track your movement in the site so that we can return you to a point where you left on a previous visit.
Forms are kept secure Most of our site's various forms request contact information (like your name and e-mail address). We use such customer contact information from the various forms to send the user (or th eperson whoses details are entered into a form) information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings.  You are not obliged to give any information via e-mail to use this site.
  Our site uses an order form for customers to request information, products and services. We collect visitor's contact information (like their e-mail address) and financial information (such as a credit card number).  Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the opt-out section below. Financial information provided is used to bill the shopper for products and services.
There may be an on-line survey or poll Our online survey asks visitors for contact information (like their e-mail address). We use contact data from our surveys to send the user information about our company and webholder.com also use these results to change the features and appearance of the web site. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings.
Contests

We sometimes run contests on our site in which we ask visitors for contact information (like their e-mail address). We use contact data from our contests to send users information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings.

The information that we collect via this site is not sold on to third parties.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  e-mails are not a secure means of transmitting information and clicking on the send, submit or similar button on a form or e-mail does not guarantee our safe receipt of the information.

The order form on this site is encoded and can only be read by our shopping managers computer following decryption.

Credit card information sent by e-mail is sent via a secure server verified by a Thawte Certificate or by internal encryption within an e-commerce program.

Opt-Out

Our site provides users with the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site also gives users the following options for removing their information from our database so as not to receive future communications or no longer to receive our service.

  1. You can send e-mail to T&W Wines Data Manager

  2. You can send mail to the following postal address:

    Data Administration Manager (T&W), 6, Church Street, Storrington,
    West Sussex, UK RH20 4LA

Change/Modify

This site gives users the following options for changing and modifying information previously provided.

e-mail Data Administration Manager or by letter to our Thetford address.

Contacting the web site regarding these statements.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact

Peter England, WebHolder.Com, 6, Church Street, Storrington, UK RH20 4LA

© WebHolder 1999, 2000, 2001 

Not all features mentioned below may apply to the site at this or any other time.

  This privacy statement is based on the TRUSTe model. 
It is one of a suite of web pages that give information about Webholder and our client's policies regarding information gathering and interaction of our web sites and web sites created on behalf of our clients.
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